At Pax Wanderer, we strive to provide high-quality travel accessories, fishing gear, and travel tech to enhance your adventures. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy, subject to the terms and conditions below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be made within 14 days from the date of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Items must be free from damage, except for manufacturer defects.

Non-Returnable Items:

  • Items marked as final sale or clearance.
  • Any product that has been used, damaged, or altered after delivery.
  • Personalized or custom-made items.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [[email protected]] with your order number, item details, and reason for return.
  2. Wait for Approval: Our customer service team will review your request and provide further instructions within 2-3 business days.
  3. Return the Item: If approved, you will need to ship the item back to our designated return address. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:

  • Refunds will be issued within 5-7 business days after approval.
  • Refunds will be made in the form of COD(cash-on-delivery).
  • If the return is due to a defect or error on our part, we will cover the return shipping costs.

4. Exchanges

  • If you receive a defective or incorrect item, you may request an exchange instead of a return.
  • Exchanges must be requested within 7 days of receiving the item.
  • If the requested replacement is out of stock, we will provide store credit for future purchases.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please email us at [[email protected]] within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund accordingly.

6. Contact Us

For any return or refund inquiries, reach out to our support team at [email protected].